Skechers Returns & Exchanges

We want you to be completely satisfied with your Skechers purchase. If you are not happy with your order, you may return or exchange eligible items within 30 days of receipt.

Return Policy Details

  • Return Window: You have 30 days from the date you received your item to initiate a return.
  • Condition of Items: Items must be unworn, in their original condition, and include all original tags and packaging.
  • Proof of Purchase: A receipt, order confirmation email, or other proof of purchase is required for all returns and exchanges.
  • Return Options: You may choose to return your items for a refund or for an exchange, subject to product availability.

How to Start a Return

The easiest way to start a return is through our online portal.

  1. Visit our online Return Center at comfy-skech.com.
  2. Enter your order number and email address to access your order details.
  3. Follow the step-by-step instructions to select the items you wish to return and print your prepaid shipping label.
  4. Pack your items securely, attach the label, and drop the package at a designated carrier location.

Important Information

  • Refund Processing: After we receive your return, please allow 7-10 business days for your refund to be processed. The refund will be issued to your original method of payment.
  • Return Shipping: A prepaid shipping label is provided for your convenience through our online portal.
  • Exchanges: Exchanges are subject to the availability of the requested item. If the item is not available, a refund will be issued instead.
  • Final Sale Items: Certain items, such as those marked “Final Sale,” are not eligible for return or exchange.
  • International Orders: Different return policies and procedures may apply for orders shipped outside the United States. Please refer to the information provided at the time of purchase.

Need More Help?

For any further questions regarding your return or exchange, our Help Center has many answers. You can also contact our customer service team for assistance. Please note that processing times for returns and refunds may be longer during peak periods and promotional events.

We appreciate your business and are here to help make your experience a great one.